Tenants Guide

Being a tenant is a great lifestyle choice that offers you flexibility when you need it the most. As part of our services we can offer you a full range of services to help you at every stage of your tenancy.


Finding a property

The first step is to contact us to provide details about yourself and the accommodation you require, we then search our database for suitable properties for viewing. If not urgent, we log your details so that we can contact you as suitable properties become available. It is wise to start looking about a month before you wish to move, as the better properties are viewed and reserved quickly. 



Viewings will be arranged at times to suit you, including early evenings and on Saturdays, and you will invariably be accompanied by a member of staff, who can give advice and answer any questions you may have.


Reserving the property

Once you have decided on a property, you will need to reserve it by paying a ‘holding fee’. This will reserve the property and remove it from the open market whilst we carry out the referencing and credit checks. If the landlord declines to grant the tenancy due to unsatisfactory references, you provide false or misleading information, are seen to be delaying the process by not providing information requested by ourselves or the referencing agency or if you decide not to proceed for any reason this fee will not be refundable.



As a minimum we will require satisfactory references from your employer and a previous/current landlord. We may also require a guarantor dependant on the results from the referencing agency.  In addition a credit check will be undertaken. We use the services of an independent referencing company to obtain and evaluate these references.  You will also need to provide three months bank statements, three months payslips and photo ID (ideally passport) for the 'right to rent' checks.



Rents are normally quoted on a calendar month and payable monthly in advance. The tenant is usually also responsible for Council Tax, Water, Gas, Electricity and Telephone costs. All rents are payable by standing order to our company bank account.



A security deposit to the value of 5 weeks of rent will normally be required. This deposit will be treated in accordance with the Deposit Protection Scheme regulations, and you will be informed of which protection scheme is utilised. The deposit is held to cover damage, breakages, cleaning and any other liabilities under the terms of your tenancy agreement. Please note that under no circumstances can the deposit be used by the tenant to cover rent.  Some of our properties are available with a 'Zero Deposit Option' please contact a member of our lettings team, who would be happy to discuss how this option works.



Property Search

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Report an Issue

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